Complaints and Disputes

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Complaints In a first stage, all complaints in relation to the use of DogRacer services must be addressed to: customerservices@DogRacer.com

We will always do our utmost to send a response within the next 24 hours following receipt of your email. All complaints will be dealt with fairly and independently.

No claims will be considered more than 3 months after the date of the complainant's gaming transaction.

Disputes In case of any complaint which is not resolved at a first stage procedure, our Customer Support department will ensure that customers are told the name and status of the person at Palamax B&G Limited to contact about their complaint, this person having a Gambling Commission Personal Licence. In this second instance, the complaint will have to be sent in writing at:
Palamax B&G Ltd
18 Bentick Street
London
W1U 2ET

No disputes will be considered more than 3 months after the date of the complainant's gambling transaction.

Independent Third Party Customers whose disputes are not resolved to their satisfaction by use of the complaints procedure may approach IBAS (The Independent Betting Adjudication Service). IBAS is a third party organisation offering independent adjudication in relation to betting and gaming disputes. Palamax B&G Limited is committed to fair play, open and transparent should the need arise for adjudication.

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